What if I have an allergy or intolerance?

If you have a food allergy or intolerance, or someone you are ordering for has, please contact the restaurant to check whether your chosen food is suitable, before placing your order. We can help provide the restaurant’s phone number if you click on the allergy links on the restaurant’s menu page so that you can contact the restaurant directly. If you’re unable to contact the restaurant, we recommend not placing or cancelling your order.

Read the FAQs below for more information about EAT.ch’s allergy policies:

Why isn’t EAT.ch able to guarantee my meal is suitable for my allergies or intolerances?

We wish we could, but the restaurants themselves are responsible for cooking your order. If you want to make sure their food won’t affect your food allergies, they’re the best and only competent people to get in touch with. Additionally, the restaurant is best placed to answer your questions about ingredients used in your meal and how they are cooked, i.e. whether shared fryers and grills are used and whether this may mean that the food is not suitable for you.

Why should I have to contact the restaurant if I have a food allergy or intolerance? Why can’t EAT.ch check?

Because we’re not prepared to put your health at risk. The only person who can tell you exactly what’s going into your food is the chef cooking it for you.

Even if we confirmed a restaurant’s menu was suitable for people with food allergies or intolerances, they could always change their ingredients at a later date. Then we’d be giving you out-of-date information. We don't want to take that risk with your health.

How do I get in touch with a restaurant?

If you click on the allergen links on the restaurant’s menu page you should see the restaurant’s phone number. If this number does not show up please call us at the EAT.ch operation center 0848 74 99 21 during opening hours. Please state clearly to your EAT.ch customer service adviser that your query is related to food allergies and that you require the restaurant’s telephone number.

Aren’t food businesses required by law to provide information about certain allergens?

Definitely. Restaurants are required to provide this information to customers upon request by contacting a restaurant employee. We’re always happy to give you the restaurant’s number so that you can call them directly to inform them of your food allergies and/or intolerances and check whether your chosen food is suitable for you, before placing your order.

Does EAT.ch do anything to help restaurants comply with the law?

We work with industry authorities to raise restaurants' awareness of their obligations and how they can best serve customers with food allergies and/or intolerances.

I have some more questions about food allergies – what can I do?

We always recommend you contact the restaurant directly to discuss your specific food allergies or intolerances before placing your order.

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