How can we help you?

Browse the topics below to find what you are looking for!

Can I order over the phone? Do I have to create an account to order food? How do I know if my order is confirmed? How do I review restaurants online? How fast is ordering online? How to pay with Credit card? I have allergic food reactions/special requirements. Can I let the restaurant know? I received a discount code. How to use it? I want to know the exact time I will get my food I would like to cancel my order. How can I do it? I would like to change my order or add dishes. How can I do it? I'm not satisfied with my order /got the wrong order. What can I do now? My order is late. Where is my order? What can I do? What do I do if I don’t get a confirmation email? What is the best app to order food online? What is the best cuisine type to order online? What is the best order online platform? What is the procedure to place your first order? Where are the best restaurants online? Why is ordering online better than phone? But are the payment options available? Can I order food delivery with PayPal? Can you order food delivery to hotel? How do I access my account? How do I get a refund if I paid online? How do I remove my credit card from the website? How do I reset my password? How to suggest a restaurant that I know to eat.ch? I want to register my restaurant on eat.ch Is there a minimum order? There are no restaurants in my area! What are the management fees? What dishes do you have on eat.ch? What food can be delivered in Switzerland? What food can be delivered in Zurich? What is local hero restaurant? What is the food delivery cost? Which food delivery service is best? Why isn’t my review about the restaurant not showing up?



1. Where can I change my address information?

There are two possibilities: Log in to eat.ch on the computer. Then click on the upper right on your now apparent name. Now you can update your address information under "delivery address".

Alternatively, you can also edit this information shortly before the order is submitted. Fill your shopping cart, click on "Order" and then change your address information under "Delivery Details". You can also edit this information in the order overview (one step further).

2. I forgot my password

No problem. Click on "Sign in" in the top right corner. Then click on the button "Forgot your password?". Now enter your e-mail address and confirm the entry by clicking on "Reset password". We will send you an e-mail with a link to reset the password. 

3. I did not receive an order confirmation by e-mail

Did the order confirmation accidentally end up in the spam/junk folder? If not you should contact us: 0848 74 99 21

4. I have not received a confirmation SMS

You only receive a confirmation SMS y at certain restaurants, not all. If you have received an order confirmation by e-mail, the order has been sent in each case successfully.

5. How can I submit a review?

About one hour after receiving the order, we will send you an e-mail in which you will find a relevant link for submitting a rating.

Alternatively you can proceed as follows: Log on to the computer on eat.ch. Then click on the upper right on your now appearing  name. There you can submit a rating under "Orders & Ratings".

6. How can I change / delete my rating?

It is not possible to change your rating. 

7. How can I redeem/activate/ use a voucher?

Fill your shopping cart as usual. Then click on "Order". When choosing a payment method, click on the desired option (the voucher  can not be used for cash payments). Now the field "payment information" appears, under which you can activate/use your voucher.

8. My voucher does not work

Note that a voucher can only be redeemed for online payments. The total amount of the order must be at least 0.05.- above the voucher value. Vouchers are not cumulative. Only one voucher can be redeemed per order..

9. Can I change the payment method later?

Yes, just call us on: 0848 74 99 21. Our support team will be happy to help you

10. My order has been canceled. How can I get my money back?

Payments already made will be automatically refunded within 2-3 working days in the event of a cancellation.

11.  I received something different than what I ordered

Please contact us immediately on 0848 74 99 21.

12. How can I order a voucher?

Just send us an e-mail to info@eat.ch with the following information:

  • Your first and last name and your address
  • Your phone number
  • Whether you want to receive the voucher code by mail or e-mail
  • The desired total amount of the coupon code
  • The desired denomination (Codes à 10.- / 20.- / 25.- / 50.-)


The amount needs to be paid to the following account:

  • Zürcher Kantonalbank
  • Postfach
  • 8010 Zürich
  • Bankenclearing-Nr (BC-Nr): 700
  • Reason: voucher order: maxmuster@gmail.com
  • Owner:
  • eat.ch GmbH
  • Werdstrasse 21
  • 8004 Zürich
  • CHF Bankkonto-Nr: 1100-1572.646
  • IBAN: CH24 0070 0110 0015 7264 6

Contact and support

For contacts about our service, ideas, criticism, suggestions and wishes, we are happy to help!

This is how you can reach us:
Telephone: 0848 74 99 21
E-mail: info@eat.ch
Monday - Friday: 09:00 - 22:30
Saturday & Sunday: 11:00 - 23:00
EAT.ch GmbH
Werdstrasse 21
8004 Zürich